CAST FESTIVAL PRIVACY POLICY

Last updated: AUGUST 2025

CAST Festival (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information when you interact with us.

1. Who we are

CAST Festival – Cheshire & Sandbach Theatre Festival

Organised by Wonderhouse Theatre Company in partnership with Carney Academy.

Contact: info@castfest.co.uk

2. Information we collect

We may collect and process the following personal data:

• Name and contact details (email address, phone number, postal address)

• Payment details (via our ticketing provider – we do not store card details ourselves)

• Communication preferences (e.g. newsletter sign-ups)

• Information you provide when volunteering, applying to perform, or contacting us

3. How we use your information

We use your personal data to:

• Process and manage ticket bookings

• Communicate important information about events you are attending

• Send marketing and updates (only if you’ve opted in)

• Manage volunteer and performer applications

• Meet legal and financial record-keeping obligations

4. Legal basis for processing

We process your personal data under one or more of the following bases:

• Contract: to provide you with the tickets or services you’ve requested.

• Consent: where you have given clear consent (e.g. email marketing).

• Legal obligation: to comply with financial, tax, or other legal duties.

• Legitimate interests: for the smooth running of the festival and to improve our services.

5. How we store and share your data

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• Your data is stored securely and only accessible to authorised members of CAST Festival.

• We do not sell your personal data to third parties.

• We may share your data with trusted service providers (e.g. ticketing platforms, email newsletter providers) strictly for the purposes outlined above.

6. How long we keep your data

We only keep your personal information for as long as necessary:

• Ticketing and financial records – up to 7 years (legal requirement)

• Mailing list data – until you unsubscribe

• Volunteer/performer applications – until the end of the festival cycle, unless you opt into ongoing contact

7. Your rights

Under UK data protection law, you have the right to:

• Access the data we hold about you

• Correct or update inaccurate information

• Request deletion of your data

• Withdraw consent at any time (for marketing communications)

• Complain to the Information Commissioner’s Office (ICO) if you are concerned about how your data is handled

8. Cookies

Our website may use cookies to improve user experience and website performance. You can control or disable cookies via your browser settings.

9. Contact us

For any questions about this Privacy Policy or your personal data, please contact us at: info@castfest.co.uk